Satisfaction Guaranteed
Last Updated on December 11, 2023
Satisfaction Guaranteed
From Small Businesses to Fortune 500 Companies in Law, Manufacturing,
Insurance, Healthcare and More.
Satisfaction Guaranteed
We believe so much in the quality of our product and the level of service that we provide to our customers, that we’re willing to offer each one a 100% satisfaction guarantee. This means you don’t pay until you’re satisfied with the scans that we provide.
Being in the document scanning business, we understand that there are a number of businesses out there that offer an inferior product. Their technology isn’t up to snuff, their customer service is disengaged, and the end result is a product that fails to meet their customers’ needs. At eRecordsUSA, we’re different. We believe in working closely with each and every one of our customers to ensure that their documents are digitized in just the manner that they need.
To accomplish this, we only use the very best equipment in our document scanning processes. This allows us to ensure that each document that we come into contact with is scanned with the highest possible fidelity. We know there’s a human component, too. So, whether we’re working with complicated large format architectural drawings or simple reams of collected correspondence, we pay the same level of deep attention to each scanning project that we’re entrusted with. The end result is a finished product that simply can’t be matched.
We believe so wholeheartedly in the integrity of our scanning processes, that we’ve found it to be incumbent upon us to offer each and every one of our customers a 100% satisfaction guarantee, no matter how large or small the project. This means that you don’t have to pay for our services until you’re completely satisfied by the quality of the scanned documents that we provide to you. With this guarantee in place, we’re able to ensure that each customer that we work with has all of their needs met, and that every project we complete is of the utmost quality.
What Our Client Says
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needed one personal journal scanned - they were super responsive and did a great job of it! Galina T.
5/10/2025 - I contacted the eRecordsUSA team for a project scanning several dozen journals. I was a little nervous at first about shipping irreplaceable personal records for someone else to handle, but from the first call with Pankaj it was clear I was in excellent hands. From start to finish I've never experienced such thoughtful, responsive customer service, and the final color scans I received are sharp, accurate, and perfectly organized. I am thrilled to have over a decade of journals scanned and preserved so beautifully. eRecordsUSA will be my first call for any future digitizing needs. Jenny G.
4/23/2025 - Excellent digitization services! Swift email replies to any questions (usually within hours if not minutes).
My three 300+ page hardback books were very professionally scanned into PDFs and they look stunning! Joshua B.
4/10/2025 - Pankaj and crew at eRecordsUSA did a beautiful job making scans of our old family archives that span four generations. Now I have thousands of neatly organized .pdf files with crisp & clear scans of my family's handwritten letters, photos, slides, and fragile documents from 100 years ago. I've been daydreaming about this project for over a decade, and I'm very grateful to now have it so successfully completed. Brian S.
2/25/2025 - I had an unusual requirement that involved scanning a 4' by 8' document on a roll. The staff did an excellent job capturing all the information, using several approaches to ensure the best reproduction. I'm grateful for the time the staff took to explain the options. I'm very pleased with the result. Lawrence I.
1/28/2025 - My experience with E-Records USA and their dedicated team was beyond reproach. They kindly hand held me through a long term project of digitizing every photo album, framed photo, and CD accumulated for over 30 years. They showed me what they could do back in 2022 and waited patiently until I was fully ready to make the project happen in 2024. I know they have many other clients, but I always felt like I was priority and important. They never shied away from all my questions, concerns, and fairly constant stream of emails. They patiently took me through the whole project and kept me updated informed at every step. This was not inexpensive, but the peace of mind I have that all our memories are now safely stored in a few places and can be accessed by my family at any time is worth it. And I freed up many, many boxes and therefore shelves full of bulky photo albums and framed pictures. It was something I had wanted to do for several years and I am so glad I found a company that was so trustworthy and caring about these invaluable memories. I would work with them in the future without question. They went above and beyond. Joan L.
11/16/2024 - They copied my 500 page family genealogy book and created a PDF file so that I can share with other family members. They did a wonderful job at a reasonable price. Marty F.
10/03/2024 - Had them digitize my grandmother's daily diary from 1912. It was in a bound journal. Files came out great. My cousins were thrilled to be able to read it. Was done in only a few short days. Carolyn B.
6/05/2024 - My family and I feel so fortunate to have found Pankaj and eRecords USA. We have dozens of family photo albums and with three siblings there wasn't going to be a good way to split them up. The photos were in albums with plastic sheet covers and many of them had writing on the back and/or on the side of the picture on the album itself. We wanted to preserve the handwriting and information about the photo and the actual photos.
Before consulting with Pankaj my highest hope was to get the photos scanned. What he was able to do went above and beyond what I had hoped for. Not only did he create a PDF each album, preserving the order of the photos and all of the handwriting, but he then provided individual scans of every single photo AND the information on the back at a resolution quality that will allow us print the photos in the future. Not a single photo was damaged and some of them were in albums for over 70 years.
I can't imagine the patience and perseverance it took to gently handle these hundreds of photos. In addition to the quality of the work, the communication, customer service, delivery times, accuracy of pricing and transparency of the process were top notch. We are so grateful to have these memories preserved for ourselves and future generations. Thank you Pankaj and team! sarah k.
6/01/2024 - I used their services to scan a book without damaging it. The scan was of very good quality, the book undamaged. I am very satisfied of the work done. Maurizio B.
5/28/2024
